Parents with many children demand punishment for customs officer
In their collective appeal to the head of the State
Customs Committee Aliaksandr Shpileuski a group of parents with many children
and adoptive parents demands to punish the head of the customs department of
Minsk post Aliaksandr Tsikhanavetski under Article 5.24 of the Code of
Administrative Offences – violation of the legislation concerning the book of
complaints and proposals.
The reason for the appeal that the official refuses to issue to the parents a load of sportive clothes, sent by a British sponsor more than four months ago.
“The officials were giving us runarounds, proposed us to come the next day, protracted the time and told us to use a paid service. Workers of the customs office, including its head, A. Tsikhanavetski, behaved boldly, showing arrogance, disrespect and indifference towards people, “reads the collective address, prepared by the “Good Will” NGO.
The customs officers didn’t give the parents a concrete answer what was the problem with the parcel and what was necessary for receiving it. They also refuse to issue the book of complaints and proposals, which is an administrative offence punished with a fine.
Moreover, the parents believe that some corrupt practices can be used at the customs office, according to which people are forced to pay for some “paid services” instead being issued their items free of charge.